Frequently Asked Questions
Yes, of course! You can switch between plans (Basic/Premium/Royal) at any time. If you're changing to a plan with a higher price in the middle of a billing cycle, you'll only be charged the difference.
Yes, of course! There is no commitment with AI Dining Assistant. You can cancel your subscription at any time without penalty.
We accept most credit/debit cards and digital wallets (Apple Pay, Google Pay) securely via Stripe.
Yes, of course! You can download tax invoices and receipts from your email account after each payment easily. During the payment process, you can simply enter your company details (tax codes) to be placed on the invoice, including tax amount clearly based on your country tax requirements.
Yes, AIDA seamlessly integrates with restaurants' existing POS systems. This allows restaurants to leverage their current infrastructure and streamline operations without needing a complete system overhaul. Contact us for POS integration support
Yes, of course! Each restaurant requires its own subscription plan and has its own QR code, menu items, design, users, etc. Please contact us to get discount for multiple restaurants subscriptions
Yes, you can. You can increase your token allowance in your package via upgrading your package or only by buying extra for some needful months.
Think of "tokens" as the small building blocks of language that our AI uses, much like how words are building blocks for sentences. When a customer types a question (e.g., "What's your special today?") or your AI agent crafts a reply (e.g., "Our special is the lasagna!"), every part of that text – including words, parts of words, and even punctuation – is counted as tokens. For example, a simple word like "menu" might be one token, while a longer word like "recommendation" could be two or three tokens. The more back-and-forth conversation there is, or the more detailed the questions and answers are, the more tokens are used. This is simply how the AI "reads" and "writes", and it's the basis for how we measure usage and calculate your charges.
Yes, we have rewards programmes for restaurants and individuals. Restaurants can get 1 month free subscription per each new restaurant referral.e
Yes, easily! AIDA is brandable and customizable, offering features theme management, and full menu data control. The AI personality can also be customized.
Yes, AIDA is designed to tailor recommendations to each diner's tastes, preferences, and dietary restrictions automatically.
More than 20 languages! Diners can receive instant answers from an AI chatbot in their preferred language. The platform also features multilingual chat as part of its personalized guest experience.
No, if you upgrade between basic, premium, royal, and custom packages, you can continue using the same QR code. If you are using Free Digital Menu, QR code is different (points to the digital menu instead of AIDA) and you need to update when you upgrade one of the AIDA packages.
Yes! Your QR code can be easily designed to match your restaurant's unique brand and preferences.
Your QR code is generated and available for immediate download. You can then print it out for use in your restaurant.
We do not provide QR code holders. This gives you the flexibility to choose a holder that best fits your restaurant's specific design and branding.
Yes, of course! You can chat directly with customer services who are real people